HIPAA COMPLIANT LIVE CHAT
WHY PRACTICES NEED LIVE CHAT
+ ENGAGE MORE PATIENTS
96% of website visitors leave without taking any action even if they have questions. Our clients saw a 204% increase in inquiries from using live chat.
+ CONVERT MORE PATIENTS
On average live chat increases website conversions by 30%-35% (scheduling a consultation).
+ IMPROVE CUSTOMER SERVICE
63% of patients said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.
+ INCREASE PRODUCTIVITY
Staff can handle multiple live chat sessions at the same time to maximize productivity.
Live chat has increased the productivity of my staff and our customer service has never been better! We have seen a significant increase in patient inquiries since adding live chat to our website.– Ellen A. Janetzke, MD, PC
30 DAY FREE TRIAL
Live chat specifically designed for medical practices
is the fastest way to capture more new patient leads.
DLM Chat is 100% HIPAA Compliant. All messages use 256-bit encryption and are stored securely on a secure dedicated server.
Unlike other communication methods, live chat allows patients to leave feedback about their live chat experience to help improve customer service & staff performance.
REPORTS & ANALYTICS
See which cities patients are coming from and what keywords they are typing in to get to your website. Run instant or scheduled reports from the dashboard.
DLM Chat is fully customizable to ensure it displays correctly and clean on your website with color options that represent your brand.
DLM Chat is built to respond to any device used (desktop, tablet, phone) so it displays correctly for any patient going to your website no matter what they use.
Installation is simple and takes less than a minute to complete. All you have to do is paste our code snippet within your website footer and your ready to chat!