Patient Loyalty Platform

Patient loyalty is a key strategy for positioning a practice for exponential growth. Patient loyalty campaigns increase the average lifetime value of patients and allows practices to have more predictable revenue and less dependence on new patient acquisition. DLM uses their system Insight to manage Loyalty campaigns and improve existing patient revenue.

Patient Review Generation

  • Automatic or manual review emails & SMS sent to patients after their appointment or treatment
  • Automatically filter negative reviews to the practice and away from online review websites
  • Aggregate all of your online reviews to one platform
  • Analyze top review websites based on rating as well as activity
  • Notify practice when you have a new review

Patient List Segmenting

  • Automatically add patients and leads to separate lists based on their service, treatment and stage with the practice
  • ¬†These lists are used to send very specific time based patient loyalty campaigns

Patient Loyalty Campaign

  • Send out automatic or manual patient loyalty campaigns
  • Time based or event based campaign deployment
  • Tracking and reporting will tie back to the campaign.

Predictive Analytics

  • Automatically analyze past and present patient data to forecast out future month performance
  • Forecast revenue, patient acquisition, no-show rates, appointment rates
  • Use predictive analytics to create more consistent revenue targets and financial budgets.¬†
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DLM Insight
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